service with a _____

overall, i think it was a pretty good day. i didn't sleep enough but the sleep i got was good, and the morning started off well, albeit uneasily. i dropped mr smear off at school with a good feeling. i flipped our mattresses, and took care of some paperwork and other minor things... and then tried to book a technician for the washing machine.

...

i tried their whatsapp account first, but at some point - after gathering all the data i needed to get through the menu system - it seemed to freeze.

so i called. i was number ten in the queue. after about ten to fifteen minutes of muzak, with a tone every few seconds to make you think someone's about to answer you, there was a pause, a real tone, and then the sound of a call being hung up.

furious, i called again. this time number twenty in the queue. the number's seemed to be going down pretty quickly - one or two each minute - so it was only another ten to fifteen minutes of that muzak with the tone... when a woman's voice finally answered, i yelled just to make sure she had no excuse but to talk to me.

after all that, all she would say was "give me your number so we can call you back". i fought down the urge to yell at her to be ashamed and gave her my number.

later, i'd see a response to the whatsapp messages and learn that i needed to go through the process with a different service 🤦

...

on my way to work i noticed that the unicode code for the tiny heart fingers emoji (🫰) is FAF0. i'm not going to forget that in a hurry. i message an ex-coworker who loves that sign to share the weird discovery :P

it was my old boss' first day as my new boss, kind of. our roles and reporting aren't clear (intentionally), so i guess he's more like one of my bosses.

aside from trolling my team with an april fool's daily report, a very positive check-in with my boss (my direct boss), and a pleasant walk to grab lunch with one of our other bosses (oy) along with an interesting lunch time conversation about parenting and screens, i spent most of my work day getting an installation done over an unreliable network and when i eventually left the office, it was after much celebrating because i finally got the damned thing to work (i was actually starting to suspect a hardware failure).

pre-dinner was quiet, mr smear had apparently had a good day. and nystire and i spoke for a bit and might end up doing something interesting together.

dinner was nice, although we did get into The Discussion again about him accepting his reality - who he is, where he is, and what he has to do - which may or may not have had an impact, but i'm pretty happy with the metaphor i came up with: a heavy car is rolling inexorably down a narrow hill dragging an impassable wall behind it. you can try to stop it, but at some point you will get run over. you can try to go back up the hill, but you will be dragged painfully in the direction of gravity. or you can try to run alongside the car and try to direct it by pushing it to the left or the right.

(or maybe jumping in and steering is a better analogy. needs work)

...

then we had to do the homework page from yesterday that hadn't been completed, and what started off alright rapidly turned to shit. fortunately, we got out of the shit, but not without some serious feelings (and threats).

it took a few passes over the question, but then there was a magical moment where mr smear *clicked*, and he understood what he needed to do, and he enthusiastically Did The Thing. and he did it well.

i told him to hold on to that feeling, and understand what caused it. i pray he does.

even though it was a little after his bedtime, something inspired me to read a little the colour of magic to him before saying good night.

gd and i watched most of the rest of john wick, and i've spent most of the remaining evening updating my macbook, watching random youtube videos and playing inscryption.

holy shit, i didn't realize it was approaching 1am already and we have a meeting with the school in the morning.