if it's not bell, it's telkom

CRIMINALS AND ENABLERS THE LOT OF THEM.

i have spent my morning furious, but i'm starting to find the humour in the absurdity. just after discovering that telkom had significantly overcharged me a while back and i hadn't picked it up (not the first time, i really do need to remember that they're a bunch of bandits) , i then received a message from FNB informing me that telkom had unexpectedly taken a whole lot of money out of my account - the exact same amount i'd paid them a week ago.

livid, i abandoned my morning responsibilities and went straight to the closest fnb branch where they informed me that although the money was stolen today, and i know about it, i can only report it tomorrow. WHAT - THE - ACTUAL - F***.
i was also distressed to learn that the reason telkom was able to take the money was because of a watch they'd put on my account (and forgotten to remove), which i don't recall agreeing to.

shocked, perhaps even angrier than before if such a thing was possible, i fumed for a bit before finally getting hold of telkom's billing department (i know, i'm impressed that i got through too!). after getting all my details and my payment reference for the previous week, the agent agreed that they had received the payment and took the money in error.

and could i please call back to open a dispute tomorrow, because that can't be done on the same day.

WHAT.

THE.

ACTUAL.

F***.